Hi everybody,
I've a probelm when I try to take a quiesced snapshot on one virtual machine.
the error is:
An error occurred while taking a snapshot: Failed to quiesce the virtual machine.
An error occurred while saving the snapshot: Failed to quiesce the virtual machine
scenario:
vsphere 6.5
VM OS: windows server 2012 r2
vmtools version: 10.1.7
I detect that when my backup is failed, netbackup use the quiesce mode to take the snap.
The snapshot failed since netbackup and if I take it directly on vcenter when I check the quiesced mode.
I tried that:
- reinstall vmtools
- try the backup without vmtools (in others VM this works, how netbackup don't detect vmtools can do a normal snapshot.)
- reinstall without VSS module.
- the service "vmware service provide" is stopped.
- I follow this trobleshooting: VMware Knowledge Base
- starting VSS services.
- starting Virtual Disk service
I've read this post, Unable to take quiesced snapshot but I can't find the solution there.
I've restored the vm to the last healthy backup, and the error persist.
do you have any idea about it?
thank you very much.