The service crashes after upgrading the VMware tools on a Windows 2012 R2 VM. The ESXi host is 6.0.
It logs Event ID 1000 in the Application Event log:
Faulting application name: vmtoolsd.exe, version: 10.3.10.10540, time stamp: 0x5c6d3508
Faulting module name: vmtools.dll, version: 10.3.10.10540, time stamp: 0x5c6d3482
Exception code: 0xc0000005
Fault offset: 0x0000000000010217
Faulting process id: 0x914
Faulting application start time: 0x01d5a17d921b8cef
Faulting application path: C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
Faulting module path: C:\Program Files\VMware\VMware Tools\vmtools.dll
Report Id: d012529a-0d70-11ea-8135-005056961212
Faulting package full name:
Faulting package-relative application ID:
The vminst.log has the following errors:
2019-11-21T20:46:18.012-05:00| inst-build-12406962| I1: Upgrader: starting extracting iso data
2019-11-21T20:46:18.012-05:00| inst-build-12406962| I2: Upgrader: Beginning installation.
2019-11-21T20:46:18.012-05:00| inst-build-12406962| I2: Extracting C:\Windows\TEMP\vmware-SYSTEM\00004c9c\windows.iso to C:\Windows\TEMP\vmware-SYSTEM\00004c9c
2019-11-21T20:46:18.012-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files", ...) failed, error: 2
2019-11-21T20:46:18.012-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware", ...) failed, error: 2
2019-11-21T20:46:18.012-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools", ...) failed, error: 2
2019-11-21T20:46:18.012-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers", ...) failed, error: 2
2019-11-21T20:46:18.012-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers\pvscsi", ...) failed, error: 2
2019-11-21T20:46:18.012-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers\pvscsi\Vista", ...) failed, error: 2
2019-11-21T20:46:18.012-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers\pvscsi\Vista\amd64", ...) failed, error: 2
2019-11-21T20:46:18.043-05:00| inst-build-12406962| I2: Upgrader: Upgrader runQueued : 0, runState: 0
2019-11-21T20:46:18.043-05:00| inst-build-12406962| I2: Upgrader: Upgrader runQueued : 0, runState: 0
2019-11-21T20:46:18.058-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers\pvscsi\Vista\i386", ...) failed, error: 2
2019-11-21T20:46:18.121-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers\pvscsi\Win8", ...) failed, error: 2
2019-11-21T20:46:18.121-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers\pvscsi\Win8\amd64", ...) failed, error: 2
2019-11-21T20:46:18.152-05:00| inst-build-12406962| I2: Upgrader: Upgrader runQueued : 0, runState: 0
2019-11-21T20:46:18.152-05:00| inst-build-12406962| I2: Upgrader: Upgrader runQueued : 0, runState: 0
2019-11-21T20:46:18.152-05:00| inst-build-12406962| E1: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Windows\TEMP\vmware-SYSTEM\00004c9c\Program Files\VMware\VMware Tools\Drivers\pvscsi\Win8\i386", ...) failed, error: 2